In a bid to make citizens aware of the coronavirus pandemic, the Centre has launched an official chatbot on WhatsApp. Called MyGov Corona Helpdesk, the WhatsApp chatbot can be used to resolve any queries related to Novel Coronavirus, or COVID-19.
How to use MyGov Corona Helpdesk chatbot? The MyGov Corona Helpdesk can be used by all WhatsApp users for free. Users just need to save the number — 9013151515 — in their contacts list and send a message to get a response.
Apart from the MyGov WhatsApp Chatbot, the government has also set up two helpline numbers — +91-11-23978046 and 1075 (toll-free) — and email id ([email protected]) to resolve the queries of Indian citizens. A list of helpline numbers for all states and union territories in India has also been released.
This is a good move at a time when misinformation and fake news are rampant on Whats App, including about possible treatments for the Corona virus and even preventive measures that could save you from the Corona virus infection, all of which are absolutely incorrect. The National Pharmaceuticals Pricing Authority (NPPA) said in a tweet, “The Government has created Whats App Chat bot on Corona. It is called My-gov Corona Help desk. Just save on Whats App 9013151515 and you will get automated response on queries related to Corona.”
Other than Whats App, Google has also initiated the ‘Do the Five. Help stop Corona virus’ campaign on its Search home page that lists out the five things people should follow to prevent corona virus. These include washing their hands, coughing into their elbow, not touching their face, maintaining a safe distance and staying at home if they are sick. The Ministry of Health has also created a webpage that gives important information on corona virus and related data in real-time:
List of helpline numbers of states and union territories in India
The central helpline number for COVID-19 queries in India is +91-11-23978046. Anyone can dial the helpline number for queries and clarifications regarding the corona virus pandemic. They can also send an email to ‘[email protected]’ for getting details.
|Name of the State||Helpline number|
|Name of the Union Territory||Helpline Number|
|Andaman and Nicobar Islands||03192-232102|
|Dadra and Nagar Haveli and Daman & Diu||104|